What happens if no one home for DHL delivery
DHL card in mailbox
If you missed a delivery, you'll find a DHL missed-delivery card in your mailbox. Our DHL courier will automatically return the next workday. If you also missed our second delivery attempt, you can collect your parcel at a DHL location.
What to do if DHL package is signed for but not delivered
Contact customer service
There's no need to start worrying when a package hasn't arrived when you expected it. Most of the time it got delayed somewhere, which you can simply check through our track-and-trace service. If the delivery status of your package remains unclear, be sure to contact us straight away.
What happens if DHL parcel is not collected
If your parcel was not collected on the arranged date, our driver will come on the next working day. If you should experience any issues, please get in touch with our Customer Service team. You can get in touch by using the "Chat to our team" or "Email us" button at the bottom right of the help page.
Can DHL deliver without signature
If the recipient is not at home, a shipment that requires a signature will normally not be delivered. If the recipient has set up an Agreed Place, the courier can place the shipment there. In that case, he makes a photo as proof, which the shipper can request from our customer service if necessary.
How many attempts for DHL delivery
two delivery attempts
We offer two delivery attempts free of charge. After two failed attempts, you will be able to pick up your shipment from the DHL Parcel Customer Service Point.
What happens to a package when no one is home
Attempted Delivery – left with agent
The driver then left the package with a local agent who will attempt to deliver it at a later time. This usually happens when the intended recipient is not home at the time of delivery.
What happens if a package doesn’t get signed for
Packages that aren't signed for are returned to the local delivery hub. The delivery driver leaves a paper notice and an online notification to inform you that a delivery attempt was made, and will be re-attempted.
What is DHL signed proof of delivery
Get proof of delivery
DHL electronic proof of delivery lets you get delivery details and an image of the receiver's signature, when captured digitally—usually within an hour of delivery. There's no need to call customer service—now you can view, download, print or email your proof of delivery documents.
How many times will DHL attempt to deliver
If you have missed our driver, they'll leave a card notifying you that they'll try to deliver again the next workday. If there's no one at home on the second delivery attempt, the driver will leave a card stating that you can collect the parcel at a DHL sorting center.
Do I get a refund if DHL lost my package
Prior to shipping, you may have opted for shipping insurance, if so, a successful claim will warrant you complete reimbursement of the value of your shipment you have indicated on the shipping invoice.
Can you deliver without signature
A "Waiver of Signature" is initiated by the Sender and authorizes delivery of mail at the letter carrier's discretion (if area is secured and protected from weather) without obtaining the recipient's signature. Note: Waiver of Signature must be checked at time of mailing by the Sender. It cannot be amended in transit.
What happens if I miss 3 delivery attempts
If a delivery fails, carriers will try a second delivery attempt (and in many cases a third one) before seeking an alternative course of action. After several failed delivery attempts, the company, carrier, or postal service will have the package returned to its place of origin.
What happens to a package if no one signs for it
Packages that aren't signed for are returned to the local delivery hub. The delivery driver leaves a paper notice and an online notification to inform you that a delivery attempt was made, and will be re-attempted.
Who is responsible if you don’t receive a package
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursement.
What happens if a package needs a signature and no one is home
If the shipment requires a direct or adult signature, then someone must be available to sign in person. If someone is not home to sign for a direct or adult signature, the courier will leave a door tag or reattempt delivery.
What if I miss a package that requires a signature
If nobody is available to sign for the package or the recipient cannot find/does not have a suitable, valid ID, the mailman will take the package away and attempt redelivery at some other time. A note will be left to let the recipient know that delivery was attempted, and that USPS will redeliver at a later date.
Does proof of delivery require a signature
A Proof of Delivery (POD) is an e-mailed response letter containing the delivery information, the recipient's name, the tracking number, an image of the recipient's signature, and the printed name and address. Other information includes: Delivery location attribute (e.g., Front Door / Porch).
Do you need a signature for proof of delivery
On a paper or digital delivery receipt, the recipient's signature is required. The recipient's signature serves as proof that the package was delivered.
How long will DHL hold a package
As soon as your parcel has been delivered to a collection point, you'll receive a notification and we'll send you a first reminder after two days. You'll then have two weeks to collect it before it's sent back to the sender. Can someone else collect my parcel at a DHL ServicePoint Yes, they can.
Is the shipper responsible for lost package
Often, it's up to the seller or retailer to ensure that you receive your package. Thus, anything that happens in transit is the responsibility of the seller; they are responsible if the package is lost or damaged during transit, and usually must replace it or give a reimbursement.